Resume of: Steve Hollingworth

SUMMARY

More than 25 years of experience in various technical, management, testing and support positions.  Have setup and managed programs while leading teams for OEM clients that included testing of hardware and firmware for industry leading hardware manufacturers.  Setup and managed the QA department during program development and testing phase of a project for a multibillion-dollar European leader in telecommunications and telephony equipment. Have managed and participated on teams and in departments responsible for testing web sites, web pages, network, system, LAN, telephony, database, voice, and e-mail systems.

 

 

EXPERIENCE

NCR Draper, Utah11/15-12/15

Senior SQA Engineer

·   Designing and writing Test Cases for new ATM communication system.

EMC Draper, Utah10/14-2/15

Senior SQA Engineer

·   Designing and writing Test Cases for a US Government project intended to create a new, separate instance of Sales Force that will separate sensitive Government data from the mainstream data store where it currently resides.

 

Maccadin Inc., (CSC) Lindon, Utah9/13-10/14

Senior SQA Engineer (Consultant)

·   Senior member on a team tasked with testing a major software rewrite/migration of financial data from COBOL to Java. Primary Engineer in charge of infrastructure and software/hardware interfaces between Utah and Minnesota sites. Defined and wrote processes helping less experienced team members to understand and embrace best software QA practices. Assisted in the setup and implementation of Rational Functional Test so testing could be automated.

·   2014 Award for Technical Excellence Winners

Project Award for DevOps/Service Automation

Key contributor on a team that modernized the Minnesota State Retirement System which serves over 100,000 people. We rapidly designed and developed new online and batch system components to replace legacy programs incrementally without interrupting MSRS operations.

 

TekSystems, (Orangesoda) American Fork, Utah1/13-4/13

Senior SQA Engineer (Consultant)

·   Working with Selenium created automated tests for a set of critical regression suites. Managed one developer and mentored another as they were learning the test automation system in place at Orangesoda. As Scrum Master, lead a new group tasked with finding and correcting security holes in partner websites.

 

TekSystems, (EnerBankUSA) Salt Lake City, Utah10/12-1/13

Senior SQA Engineer (Consultant)

·   The sole QA specialist responsible for designing and implementing a master test plan to validate a new customer facing web portal. Testing included creation of test cases and tests, manual and automated functional tests, performance, load, and data validation. 

 

EdgeLink, (LANDesk Software, 2^nd time employed there) South Jordan, Utah08/12-10/12

Senior SQA Engineer (Consultant)

·   I used VMware in concert with other tools to test and deploy Linux versions of LANDesk’s embedded client software that is being released with a new, low cost HP device destined for the corporate desktop. The client piece along with install/uninstall scripts, data transport layers, security, and other, yet to be announced pieces were tested and validated for compatibility on different versions of Linux.

 

Veritude, (Fidelity) Salt Lake City, Utah04/11-01/12

Senior SQA Engineer

·   Utilizing an iterative process of communication, development, and review (Agile/Scrum), while implementing a process of improvements and quality metrics, I designed and implemented test plans, test cases and scripts based on user input that were used to validate the project requirements and improve the quality of the user interface.  Provided up-to-the-minute communication to members of the development team while coordinating schedules to ensure that correct processes were used to ensure requirements were met.  

·   Used SOAP UI and Python to validate and test complex XML statements and integrate them into a Java based web centric product.

 

Logitech, Draper, Utah02/10-04/11

Senior SQA Engineer

·   Contract Engineer working to create, maintain, and enforce quality standards that enabled Logitech to successfully launch their current web based security project in the consumer/small business market.  (Agile)

·   By using a thorough knowledge of software test methods I created a unique test process that saved the company tens of thousands in potential RMA costs by discovering and advocating a fix to the product.

·   Used hardware/communication skills to test small cameras and software skills to test the web based control center/dashboard in conjunction with the mobile app. used with iPhone, iPad, Blackberry, and Android devices.

 

Cemaphore, Provo, Utah03/08-04/09

Senior SQA Engineer

·   Test Engineer utilizing an innovative set of software to affect a backup, migration and disaster recovery solution for companies and individuals using the Cloud, Microsoft Exchange server and Google Gmail via the web. (Agile)

·   Key member of a team implementing a creative MAPI solution to backup, synchronize, and store email using Google Gmail and the internet cloud. 

 

InThinc, SLC, Utah11/07-03/08

Program Development Engineer

·   Developed procedures and a duplicable system to capture, record, and program automotive computer commands.  The code is used in an industry leading approach to mentor and establish best practices behavior for fleet, rental, and teenage driver safety practices.

·   Team lead for a group that captures and then codes automotive computer data in conjunction with satellite, WIFI, GPS, and motion sensors to alert and then correct drivers’ use of unsafe, hazardous, and inappropriate driving practices.

 

TEK Systems, Orem, Utah09/06-03/07

Senior SQA Engineer

·   Contract Engineer working at Symantec Software testing all phases of Enterprise server and web based client Backup and Disaster recovery solution. (Modified Agile)

·   Part of the System test team that designed and implemented large scale backup and recovery scenarios utilizing VMWare ESX 3.01 servers to validate the UI, deployment, backend database integrity, scalability, and indexing capabilities for enterprise systems via the web.

 

Zions Management Services Corp., Salt Lake City, Utah12/05-09/06

Test Analyst IV

•         Senior test engineer in charge of developing manual and automated test plans and tests for web based security applications to be used by Zion’s and their affiliate banks. (Waterfall)

•         Tested and deployed Zion’s internet banking SecurEntry gate-keeper piece used by approximately 350,000 internet banking customers on a daily basis.

•         Adapted and improved performance testing to establish baselines and validate site expansion goals.

 

LANDesk an Avocent Company, Sandy Utah02/02-12/05

Senior Software Test Engineer

•         Senior test engineer in charge of developing manual and automated test plans and tests for web based industry leading multi-tier server and desktop management suite.

•         Responsible for testing the most high profile server management projects including Alerting, and Software/Hardware Monitoring.

•         Maintained a high level of quality in modules tested during long periods of product design.

•         As a member of a database team that utilized SQL and Oracle servers, installed and maintained builds and databases that allowed different members of the team to keep project goals moving forward while minimizing down time due to lost revaluation and feature creep.

•         Intimately involved in design and testing of a framework designed to be extensible, consume few network resources, and utilize client computing power to augment server storage and reporting.

•         Using XML as a data transport, extensively tested backend data providers and front end UI to eliminate bottlenecks and logic/design flaws.

•         Part of a team that created test scripts, utilizing Rational Robot and Rational Test Manager, to assist in automating approximately 35% of an international project with an emphasis on portability and a future move to the US.

 

 

Edgix Corp., American Fork, Utah  01/01 -07/01

Senior Test/Quality Engineer

·   Developed test plans, test methodology and infrastructure for leading-edge Internet-content distribution technology utilizing proprietary disk-caching with satellite broadcast and reception to move immense amounts of data to end users.

·   Evolved new ideas to test the ability of different systems to recognize, store, propagate, and retrieve data requested by ISP and end user customers.

·   Implemented tested code that maintained over 99.9% uptime for mission critical caching store and forward systems.

·   Setup and managed company bug tracking database.

 

Callware Technologies Inc., Sandy, Utah  07/98 – 01/01

Quality Assurance Manager

·   Worked with software development, to create and manage a process that decreased field problem reports based on poor code or missed bugs by upwards of 50 %.

·   Manager for 5-8 employees in all phases of testing for multiple concurrent projects that included updates to current products and newly developed releases of voice mail, e-mail and fax software.

·   Developed and wrote test plans, tracked bugs, implemented and coordinated training programs for department members, coordinated testing and release of time critical new software on NT client/server platforms for Callware’s OEM partners.

·   Managed development and implementation of quality policy and test cases/plans that included 1200 cases and over 2000 individual tests, for multi-million dollar international software project.

 

Key Labs, Provo, Utah  07/97 -07/98

Project Manager/LAN Administrator

·   Designed, implemented, and tested projects for outside vendors to test and certify their products for market release.  Managed all mission critical servers and systems including e-mail, development, phone, and LAN.

 

Novell Inc., Provo, Utah1994 – 07/97

Project Manager/ Network System Administrator

SQA Test Engineer 1990 - 1994

Test Engineer 01/87-1990

 

SOS Computer Systems, Provo, Utah1981 – 10/86           

Technical Support, System Installation, Developer (FORTRAN)

 

EDUCATION

·   Graduated from Brighton High School Salt Lake City, Utah 1976.

·   Studied Accounting and Computer Science at Salt Lake Community College and Utah Valley University

 

SKILLS

·   15+ yrs. QA experience,

·   Management: Team lead, QA Department Management,

·   Databases: Oracle 8 & 9, MySQL

·   Operating Systems: Windows 7 (32, 64), 2003, 2008r2 Server, Ubuntu, some experience with other Linux variants.

·   Testing: 12+ yrs. of  distributed enterprise level web and client server based  testing including Functional, Acceptance,  Black Box, White Box, Static, Dynamic, Unit, Component, Integration, System, Load, Stress, Performance, Reliability and Installation testing. More than 5 years’ experience in client/server and desktop environments, User Interface, and Usability testing.

·   Protocols and Tools: XML, HTTP, HTTPS, .Net,  SOAPTest, Rational Robot, IBM RFT, Clearquest, Mercury LoadRunner, Server clustering and used Industry standard tools to document and report on defects Networking: Network and System Admin., Exchange server 5.5 admin, PC hardware expert, Network and internal storage systems, Telephony switches and phone systems, Server management, Firewalls, DHCP, DNS, TCP/IP

·   Work Environments: Agile, Extreme programming, and Waterfall 

·   Browsers: IE, Firefox, Chrome

·   Past coding experience combined with test management and extensive test experience, provide the essential link between QA and development to resolve problems and implement a positive, coordinated approach to conflict resolution, risk management, and challenge assessment, in a product life cycle.

·   VMWare ESX v3.01 and Workstation 5.5.3, Beta tested Workstation v6.0.

·   Experience creating automated tests and test suites with Rational (IBM) and Mercury software.

·   Coding experience with Selenium, VB and Fortran

·   Experienced at testing Web and Client 32 products that utilize Oracle, SQL, and MSDE databases.

·   In depth management and testing experience with various telephony, network, disk, database, storage, and file systems.

·   Experience managing all phases of turnkey operations involving software and data conversions for large financial institutions.

·   Worked for over 12 years as an independent, autonomous test and network engineer.

 

 

I have worked in the Software/Hardware industry since 1981 striving to do my best at varied positions ranging from entry level to team lead to manager. I have extensive experience with PC and Server hardware having worked on projects that include Intel’s initial foray into the Server NIC card market, AMD’s attempt to create a one chip Ethernet solution and a telecom project with European communications giant, Alcatel. Since making software QA a priority I have worked on security projects for a large regional bank and a smaller industrial bank located in SLC. I have created test plans, scripts, automated scripts that have been used by colleagues, and other QA personal as we worked to validate requirements and functionality of various projects.